Need help?

Here to answer all your questions

Not sure what's included in your rate? Want to ask about special dietary requirements? Or simply need to check if there's wheelchair access to your accommodation?

Our live chat is the quick, easy way to get the information you want.

For rates and availabilty click here 



Is it cheaper to book directly or through

If you book with us directly in advance, you'll get the best price. The Laterooms rate only includes bed and breakfast, whereas rooms booked directly includes free chidcare for 2 - 12 year olds and often include dinner too.

What are the different room types?

For single guests and couples, we've standard rooms (although they're anything but 'standard'), Executive rooms and our extra-special Leigh Signature rooms.

If there are more of you, our Family rooms have a double and a single bed (so can sleep up to three people), while Family Suites and Studios sleep up to six.

Finally, our broad range of self-catering holiday cottages and chalets allow two to 16 people to eat, relax and sleep in their own space.

Is there childcare available?

Yes, and kids love it. Our BIG Country childcare centre offers up to six hours of complimentary group childcare each day for children aged 2-12. During this time, children can enjoy a number of fun and educational tasks with the help of our fully-qualified staff. It's a good idea to book childcare in advance, just to be sure your wee ones get a place (kids love it here so sometimes we fill up quick!).

If your child may require specialist care, access or assistance while at BIG Country, please contact our fully trained and registered team on 01764 651663(9am-9pm daily).

Will there be a fridge in my room?

If you're in an Executive room, yes. If not, we're happy to refrigerate food or drinks for you.

How can I keep milk or baby food cold?

See above.

Do you provide cots?

Yes, absolutely, and there's no extra charge. If you book online, choose the option to include a cot; or contact us directly and we'll arrange it. Remember to bring along bedding for your cot.

What meals are included?

All of our hotel room rates include a full Scottish breakfast in the Meikle Restaurant (from 7.30am). If you've chosen to include our Freedom Dining package in your rate then you're welcome to spend £25 per adult, per night on food at any time of day - We'll do the rest.

Self-catering and bed & breakfast guests are more than welcome to enjoy dinner in any restaurant and pay as they go.

Can you cater for different dietary needs?

Our restaurants currently offer both vegetarian and gluten free menu options, and our chefs are open to adapting dishes for various dietary requirements. Just ask when you book or arrive at the restaurant.

What about children's meals?

You'll find children's menus in the Meikle, Brasserie, Murraypark and Clubhouse, as well as a children's self-service High Tea in the Meikle from 4.30pm to 6pm (daily). Lunch boxes, sandwiches and snacks are available in the Winter Garden and the Hub - which also stocks baby food.

In terms of 'inclusive' children's meal allocations, there are two age categories.

The 0-12s receive a £10 Freedom dining allowance, which can be put towards a menu option or covers the cost of a packed lunch from the Winter Garden and Hub. Those attending an evening session at BIG Country childcare will enjoy dinner at the High Tea buffet beforehand.

Those aged 13-16 receive a full adult Freedom dining allocation of £25, to be used in a restaurant of your choice. There's no lunch allowance for this age group.

If you're in any doubt about what's included, please call the accommodation team on 01764 651670.

Can I heat my baby's milk/food?

For milk and drinks, you're welcome to visot one of our restaurants where a member of our team will heat bottles for you. Our chefs are happy to warm baby food on request.

Do you have high chairs?

Yes, you'll find them in all our restaurants and self-catering accommodation.

Where are the baby changing facilities?

You'll find baby changing rooms or tables in the Brasserie, the Hub, BIG Country and on the Ground Floor of the hotel. We can give you a changing mat for your room too; just ask at Reception.

Where do I park?

You're welcome to drive right to the front of the hotel and use our drop-off parking service. Alternatively, there's parking near Melville Hall, in the West Car Park and West Lodge Car Park - next to the Leisure Club entrance. Spaces for disabled badge holders are located to the left (east) of reception.

Cars parked at the hotel are done so at the owner's risk.

Can I drop off my bags at the front door?

Yes, of course. Our porters are here to help with your luggage on arrival, and can store it for you before departure.

Where do I check in for self-catering?

Come to the main hotel reception and we'll get you settled in. The usual check-in for self-catering accommodation is 4pm, but if you arrive earlier you're welcome to store your bags and use the hotel's facilities.

When does your reception close?

It doesn't. You can call us 24 hours a day on 01764 655555.

Can I buy milk?

Yes, milk is available to take away from the Winter Garden cafe.

How do I book activities?

Throughout our 900-acre estate you'll find over 60 activities for adults and children of all ages and interests. Horse riding to quad biking, archery to cycling, you can browse our 60+ activities with our activity finder and book or enquire using the online forms.

Where can I leave a buggy?

We're happy to store buggies at reception.

Do you have Wi-Fi?

Yes, free Wi-Fi is available throughout the hotel and the majority of our self-catering units. Reception will provide you with a login to access the free service option upon arrival. You can also upgrade your connection speed if required by buying additional vouchers from the Reception desk.

Are there any child-free areas?

Yes. The Victorian Spa (with swimming pool, sauna, steam room and spa bath) is completely adults-only, and the Meikle bar is adults only after 8.30pm.

Is the hotel family-friendly?

Absolutely; we pride ourselves on it. Here are just a few of the family-friendly facilities: 

  • Six hours' free childcare daily for 2-12 year olds
  • Over 60 on-site activities available at great prices
  • Family rooms, suites and self-catering accommodation
  • Informal, kid-friendly dining with high chairs, kids menus and baby food
  • Cots available upon request


What does the hotel offer couples?

If you're after a quiet getaway, we've a range of accommodation options for couples; including luxury rooms and suites. The hotel is a great base for day trips to local attractions, or simply relax in our adults-only Victorian Spa before an intimate dinner in one of our various restaurants.

What time is check-in/check-out?

Check-in is from 2pm for hotel guests and from 4pm for self-catering guests, although you're welcome to use the resort's facilities from 9am on your arrival day until 5pm on your departure day. Check-out is 11am for hotel guests and 10am for self-catering guests.

Late departures and early arrivals can be requested at a supplement by calling 01764 651670 but are not always guaranteed.

What's included in my self-catering accommodation?


  • Childcare- up to six hours a day for 2-12 year olds. There's also a reasonably priced infant crèche and a babysitting service
  • Baby and toddler friendly- stair gate, highchair and cot
  • Towels, linen and more- including toiletries, loo roll, cleaning materials, dishwasher tablets, tea towels and bin bags.
  • Restaurants- six places to eat; seven if you include your dining table.
  • Entertainment- a daily programme, including all-day movies in our private cinema.
  • Activities- over 60, including tennis, golf, swimming, quad biking, high ropes, horse riding and water sports all available at great prices
  • 900 acre estate- ideal for walks, mountain biking and pony trekking
  • Leisure club membership- pool, gym, sauna and spa bath.


How close is the hotel to Glasgow and Edinburgh Airports?

Both Glasgow and Edinburgh Airports are around 55 miles (88 kms) from Crieff Hydro. If you're driving to the hotel using satellite navigation then please enter our post code PH7 3LQ into your device.

Where is the nearest train/bus station?

The nearest Train stations are at Gleneagles and Dunblane. Details of local bus routes are shown below.

Perth - Methven - Crieff - Comrie - St Fillans

Stagecoach Service Number 15

Crieff - Muthill - Braco - Dunblane - Stirling

Stagecoach Service Number 47

Crieff - Auchterarder

Docherty's Midland Coaches Service Number 18

Tuesday, Thursday and Saturday only

For more information contact Perth and Kinross Public Transport Unit on 0845 30 111 30

Do you have any local Taxi numbers?

Crieff Taxis

01764 654620

Perth Radio Taxis

01738 629000

Can I bring my dog?

Eight self-service kennels are available for hire, while some of our Executive Studios and self-catering cottages are dog-friendly too. A small cleaning supplement will be required for accommodation. To book a kennel or dog-friendly accommodation call us on 01764 651670.

What's the difference between a standard and executive room?

Executive rooms have a little more space and additional extras such as mineral water, a range of toiletries, free morning paper, DVD player and mini cooler.

What's the best accommodation for families?

We've spacious family and interconnecting rooms that sleep up to 6 people, as well as self-catering accommodation sleeping up to eight or 16 (interconnecting). Stair gates, Cots, high chairs and changing mats are all available at no extra cost.

Is there a dress code?

No, not as a rule. The hotel's a relaxed, informal place, so we don't expect guests to overdress. However, if you're looking for an excuse to dress up, you won't feel out of place in the ever-so-slightly formal Meikle restaurant and bar.

Is there disabled access?

Yes. And when we say it, we mean it.

Hotel and room access

The main hotel meets Visit Scotland's Grade 3 accessibility standards from the moment you arrive. Drop-off parking means you can arrive right at the hotel's main entrance, and four internal lifts allow guests access to all our rooms and leisure facilities.

Adapted ground-floor bedrooms are situated close to a private, wheelchair-accessible bathroom, and we also offer a choice of accessible family accommodation.

Self-catering access

Located next to the main hotel near the Golf Course, Abercairney Cottage is five-star self-catering accommodation that meets Visit Scotland's Grade 1 accessibility standards. Wheelchair users have comfortable access to all public spaces, including the open-plan living area and outdoor deck. There is one wheelchair-accessible en-suite bedroom, with a hoist to aid travel from bed to bathroom.

Dining access

All of our restaurants and dining areas are spacious and offer good manoeuvrability. Each can be easily accessed via our wheelchair lifts and has specifically-adapted toilet facilities nearby.

Find out more

Get in touch

For more info call

01764 651 670