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Reservations Manager

Reservations Manager

Salary : Competitive

Big Team, Big Opportunity

About the role

We're looking for a top-notch reservations manager who is up for a challenge and can take themselves and our business onto the next level. You'll be joining a weighty sales and marketing team at Scotland's leading independent leisure resort. This means you get to sit at the table with every specialism from marketing to revenue and make a real contribution to our growing business.

You'll be in charge of 16 agents working voice and digital channels 13/7 to convert nearly £1M of revenue every month.  That's a lot of calls and a lot of bookings so whilst sales and service coaching and leadership will be your lifeblood, a sharp portfolio of IT,  systems and communication skills will be in your top-drawer.  An understanding of Opera, ACD and MS Office wizardry would be ideal and an eye for penning a decent email a basic. That, and an experienced management head that's used to the demands of a diverse hotel/resort operation and has the instincts and interest to see through the customer journey by working with colleagues.

All that's just for starters. What we're really interested in is your new ideas as we're convinced that service innovation and responding to changing customer demands will be the key to our continued success.  Commercially aware, you'll be keen on doing your own analysis and KPIs, understand how reservations fits into the revenue picture and be hungry to learn more.  We'll be expecting you not just to pick up the pace in developing culture and standards in your own team but also to make a big contribution round the wider sales and marketing table

With the 2011 Springboard Award for Best Management Strategy, amongst our  accolades, Crieff Hydro has been on the go since 1868.  But step over our threshold and you'll see that we are far from traditional. According to independent guide Scotland the Best we are "a national institution and still a family business...moving with the times...uniquely good in the world".  With £40M spent in ten years keeping our product up-to-date you'll soon see why customers of all types keep coming back to the resort and why we have such a high industry profile. With over 200 4*hotel bedrooms, 50 5* self-catering units, 6 food outlets and a dozen function rooms there really is something for every kind of customer and great opportunities for our team.  Check out the movers and shakers in Scottish tourism and you'll see we're always involved.  All this in the lovely town of Crieff, just 20 minutes from the City of Perth.

The role is full time, 5 days from 7 which includes weekends on a rota basis.

How to apply

Apply for our position of reservations manager by sending your CV, along with a covering letter detailing why you believe you are the ideal candidate.  Please also forward your salary expectation.  Apply to Sarah Summers, Human Resources Manager on

Application Form


Reservations Manager

There is a very attractive remuneration package on offer, and benefits include company pension scheme and share save scheme, free leisure membership, including horseriding and golf, 50% discount off food in our on site restaurants and of course reduced hotel rates.