Update as of Wednesday 22nd October 2020
We are open and ready to welcome you. Our restaurants and cafes will remain open until 10pm for residents, if you are not staying with us, you can still dine with us until 6pm. Alcohol can be consumed in our outside dining areas only – Basecamp, The Terrace and The Hub. Tables can only be booked for a maximum of 6 people from 2 households (children under 12 are excluded from this number).
We will offer refunds or change of date for any accommodation bookings staying between Friday 9th October – Sunday 1st November 2020.
We are following the same guidance and advice that is broadcast nationally by the Government and any changes to terms will be in line with the Government advice and restriction dates.
All of our activities are up and running but we recommend booking in advance as spaces are limited. You may find that not all of our facilities will be open during your stay. This includes some restaurants and bars, soft play and our guest laundry room. However, this will be reviewed as lockdown eases. We’ll look to open fully just as soon as the government says it is OK to do so.
You may have seen in the press that we, like other businesses, are sadly considering job losses as a direct result of the huge Covid-19 related downturn in business. This downturn is expected to last for many months after re-opening but won’t affect your booking before or after you get here. Whilst a few things may be different because of social distancing and other guidelines, we’ll still be offering the same level of service and hospitality that we have for over 150 years.
Thank you on behalf of the family and our team for continuing to support us and we look forward to welcoming you back.