Hydro Health Promise and re-opening updates here.

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Hydro Health

Updated Wednesday 24th February 2021

Following the announcement by the Scottish government on 23rd February, our doors will remain closed until 12 noon on 19th April. Self-catering accommodation will stay open throughout to accommodate stays for essential key workers only.

If you do have a booking then there is no need to contact us, we’ll be in touch with you about your booking over the next couple of days. We’ll do everything we can to find a way for you to explore this beautiful part of Scotland and experience the wonderful hospitality at Crieff Hydro.  And if we can’t – then of course you’ll get a full refund.

Want something to look forward to? Don’t forget you can still book your hotel and self-catering stays for later in the year with us today. Gather your family for a May break or explore Perthshire this summer.

Hydro Health Promise  More information on tier system

What's open

Not sure what’s open and what’s not for your visit?  Here’s a breakdown of what’s open as of today – will be updated daily so keep an eye out.

Eat

  • Winter Garden – Closed from 24th December
  • Tiffin at the Winter Garden – Closed from 24th December
  • The Terrace – Closed from 24th December
  • Basecamp at Action Glen – Closed
  • Meikle – Closed from 24th December
  • The Hub – Closed from 24th December
  • Bus Bar – Closed

Play

  • Action Glen – Closed
  • Riding Centre – Open daily, call 07730671442 to enquire.
  • BIG Country – Closed from 24th December
  • Cinema – Closed from 24th December

Spa and Leisure

Spa – Closed from 24th December
Hair – Closed from 24th December
Leisure pool and gym – Closed from 24th December

  • Pre-booking is required 7 days in advance, we ask guests to only book 1 session per day – Book now.
  • Our changing rooms, spa bath, sauna and steam room are still out of action so come dressed for the pool.

Victorian Spa – Closed from 24th December

  • The Victorian Spa will be an adult only swimming pool
  • Pre-booking is required 7 days in advance, we ask guests to only book 1 session per day – Book now.

Changes to your stay

Coronavirus means we’re changing how we do some things to help stop the virus spread and look out for the health of our guests and our team. Here is a roundup of the main changes you’ll notice during your stay:

  • Room amenities – for both hotel and self-catering, you will no longer find the following in your room: toiletries, hairdryers, soft furnishings such as cushions, extra pillows, blankets, pads, and pens. These are now available on request.
  • Contactless payments – we are now a cash-free resort. Please pay by contactless where you can.
  • Face masks/coverings – these are now mandatory for guests and our team to wear around the resort. If you have forgotten to bring one with you, we have them available for purchase.
  • Breakfast Booking – best to book your slot for breakfast in advance or book your grab and go option if you’re short on time.
  • Social distancing – we have introduced visual reminders and markers to help you keep your distance from guests and our team. We have also installed protective screens/cough guards.
  • Activities – our activities now have to be booked in advance. Please check availability before your stay so you can book the activities you want.
  • Pool & Gym booking – We’re limiting the number of people in the pool & gym at one time, you will need to pre-book a time slot 7 days in advance.
  • Biocidal cleaning – we have developed enhanced cleaning procedures for every nook, cranny, and surface throughout the hotel.

For more information on our new procedures, view our Hydro Health Promise.

Hydro Health Promise

Protecting your family and ours

Help us protect yourself and others by getting the whole family to:

  • Avoid travelling if you have symptoms of Covid-19 or have been advised to self-isolate
  • Wash your hands. If this is not possible hand sanitiser will do
  • Wear a mask or face covering when indoors.
  • Got a habit of touching your face? Best to break this habit if you can
  • Avoid people who are unwell – or avoid others if it’s you that’s poorly

What else are we doing? To give peace of mind, we’re adjusting some of our terms to be just as flexible as you are. In line with government guidelines, any party that consists of more than 1 household, due to stay with us up to 11th March in self-catering lodges or the same hotel bedroom, may change their stay date or request a refund.

Crieff Hydro Family of Hotels

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