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Hydro Health

Updated 17 January 2022

We’re keeping a close eye on government guidelines and have in place all the additional protection measures needed. In fact for many of these we’d kept all the precautions going since earlier in the year. So whether that’s enhanced cleaning; the way we serve food or how we think about ventilation we have it all in place to keep you and us as safe as possible.

If your plans change due to current covid restrictions and you need to modify your hotel or self-catering booking, we’ll offer you a change of date or full refund if you’re arriving before 31 January 2022. The best way to get in touch with us is by emailing [email protected] – we are getting a high volume of people getting in touch but will get back to you just as soon as we can.

If you are visiting, take a look at the top things you need to remember about your stay:

  • Face Coverings – wear a mask around the hotel and in any public areas. Including the restaurants and bar when you’re moving around.
  • Social Distancing – keep 1meter distance from anyone not in your group
  • Be Respectful – of our team and other guests around you
  • Activities and Restaurants – You can reserve a table in a restaurant and book activities and spa treatments all online. You can book these as soon as you’ve got your accommodation confirmation number.
  • Breakfast – don’t miss out on the most important meal of the day. You have to book your table for breakfast. Click here to book your breakfast slot online.
  • Slots to book your time in the swimming pool and gym are available for the next three months. Each swimming session is 1 hour and each gym session 1 hour.  Swimming sessions are really popular especially around school holidays when more families are staying.  It’s best to book swimming early and to book only one slot per day to make sure everyone gets some splash time.  If the screen is blank when you come to book swimming, sadly it means we’re already full.
  • If you need to amend your activity booking or your table reservation, then you can do that online too. Just the same way as you booked your activity, scroll to the bottom and there is the option to cancel or amend your booking. To amend any dining reservations, click here and then select ‘my reservation’ at the bottom.
  • Hydro Health promise – for your peace of mind, here’s what we’re doing to look after you during your stay.

What's open

Not sure what’s open and what’s not for your visit?  Here’s a breakdown of what’s open as of today – keep an eye out here for the latest updates.


  • Winter Garden – Open daily from 9:00am – 10:00pm
  • Tiffin at the Winter Garden – Open Wednesday to Sunday in January, 6:00pm – 8:45pm
  • The Terrace – Open daily from 12:00pm – 9:00pm
  • Basecamp at Action Glen – Open daily from 9:00am
  • Meikle – Open daily for breakfast and evenings for dinner. Closed 10 – 28 January. Breakfast in The Terrace during this time
  • The Hub – Open Friday to Saturday 11:00am – 11:00pm, Sundays 11:00am – 6:00pm
  • Fish ‘n’ Chips Van – Open Friday – Sunday 2:00pm – 8:00pm (Find us by the bowling green)

All dining is bookable on our website here, if your preferred time is not showing as available, we’re really sorry but this will mean that restaurant time is fully booked. Try an alternative time or restaurant and check on arrival as there may be last minute cancellations.


  • Action Glen – Open daily
  • Riding Centre – Open daily
  • BIG Country – Open daily

Spa and Leisure

Spa – Open daily
Leisure pool and gym – Open daily

  • Pre-booking is required online, we ask guests to only book 1 session per day – Book now.
  • Our changing rooms, showers, spa bath, sauna and steam room are all back open.

Victorian Baths – Open daily

  • Available for over 18’s only
  • Just £20 per adults, including fluffy gowns, slippers, teas and coffee, juices and use of our facilities
  • Pre-booking can be done online for a 2 hour session, we ask guests to only book 1 session per day – Book now.

Changes to your stay

Coronavirus means we’re changing how we do some things to help stop the virus spread and look out for the health of our guests and our team. Here is a roundup of the main changes you’ll notice during your stay:

  • Room amenities – for both hotel and self-catering, we have removed some of the added extras you might expect, for hygiene reasons. These are now available on request from reception.
  • Regular testing – even if you don’t have symptoms it’s advised to do regular lateral flow tests, especially before arriving for your stay.
  • Contactless payments – we are now a cash-free resort. Please pay by contactless where you can.
  • Face masks/coverings – these are now mandatory for guests and our team to wear around the resort. If you have forgotten to bring one with you, we have them available for purchase.
  • Breakfast booking – best to book your slot for breakfast in advance or book your grab and go option if you’re short on time.
  • Social distancing – we have introduced visual reminders and markers to help you keep your distance from guests and our team. We have also installed protective screens/cough guards.
  • Activities – our activities now have to be booked in advance. Please check availability before your stay so you can book the activities you want.
  • Swim and gym booking – We’re limiting the number of people in the pool and the gym at one time, you will need to pre-book a time slot.
  • Biocidal cleaning – we have developed enhanced cleaning procedures for every nook, cranny, and surface throughout the hotel.

For more information on our new procedures, view our Hydro Health Promise.

Hydro Health Promise

Protecting your family and ours

Help us protect yourself and others by getting the whole family to:

  • Avoid travelling if you have symptoms of Covid-19 or have been advised to self-isolate
  • Wash your hands. If this is not possible hand sanitiser will do
  • Wear a mask or face covering when indoors.
  • Got a habit of touching your face? Best to break this habit if you can
  • Avoid people who are unwell – or avoid others if it’s you that’s poorly
  • Regular testing – even if you don’t have symptoms it’s advised to do regular lateral flow tests, especially before arriving for your stay
  • Booked for self-catering? It’s advised only 3 households meet in indoor settings.

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