Meet Ashleigh, our Front of House Manager.
She’s been working in hospitality throughout her whole career. She started in the food and beverage side of things, before going on to run her own business doing outdoor catering. She then sold the business and decided to come back to hospitality and joined us this summer.
But let’s hear a little more about Ashleigh from the lady herself…
What’s your biggest life achievement to date?
My biggest achievement career wise was winning Manager of the Year. But from a personal perspective, it has to be the birth of my little girl eleven months ago.
If you were to write an autobiography, what would be the title and why?
Just keep swimming – my mantra in life. No matter what happens, just keep going!
What are your top three tips for keeping calm under pressure when you’re dealing with angry customers?
Be empathetic – put yourself in their shoes
Remember that you never know what someone is going through at that time so not to take anything personally.
If you could live in a book, TV show or movie, what would it be and why?
Easy – Grey’s Anatomy. I’m pretty sure that after watching 12 seasons of it I could perform minor surgery! Fab characters and storylines. There’s just never a dull moment.
What is the best thing about working as Front of House manager?
The variety of the teams I get to work alongside. No two days are the same.
What would you banish to room 101 and why?
What’s the most ridiculous complaint you’ve ever had?
I can’t pick! It’s either…
A guest asked to move rooms as the sun was shining in his room. One of the receptionists had advised that by moving them, the sun would still shine in as it moved around. It was then passed to me and the customer stated that they wanted a room where I could guarantee there would be no sunshine coming in the window.
A couple had slept in and missed breakfast by three hours. They wanted to speak to me as they were told that breakfast was no longer being served. It was about 1pm in the afternoon, but I apologised and offered them soup and a sandwich. They said that this wasn’t good enough, they wanted the full breakfast buffet, which of course we couldn’t do. They then checked out stating I had deprived them of their ‘basic human rights’.
Would you rather go to a disco or a ceilidh and why?
Disco! Cheesy tunes are my fave!
If you could master one skill that you don’t have now, what would it be and why?
Speaking French! Every hotel I work in has loads of French guests, and I have to rely on their ability to speak English.