Communication, collaboration and direction.
He’s the man with a plan, meet Nic Oldham, our brand new Head of Customer & Commercial. Nic joined us 3 months ago and has been turning things on their head at Crieff Hydro. But hey, let’s talk to the man himself…
Where were you before you joined the family?
Director of Sales & Marketing at Turnberry, A Luxury Collection Resort
How did you come to be in this role?
For 15 years, I worked in various Regional Manager and General Manager positions across the UK. I firstly began my journey in leisure, spa and golf but over the years, I transitioned into larger, commercial roles. My previous project allowed me to lead a full re-opening of a product and learn about the 5 star hotel market. But 2020 leads on to bigger and better things with Crieff Hydro Family of Hotels.
Where have you worked previously?
I started my career at another family business, Scottish Highland Hotels. We were bought by Paramount Hotels and I spent a great 6 years with the business, before moving to QHotels, that involved 5 amazing years travelling the country as a Group Manager then Commercial Director. After a short spell with Macdonald Hotels back in Scotland full-time, I helped launch Hallmark Hotels under the ownership of Topland Group. Prior to Crieff I spend 3 interesting years launching Trump Turnberry, and yes, I did meet him!
What will your role entail?
Mainly supporting the team to deliver improved guest experiences. You know the saying, “the guest’s always right”…
What qualities are you bringing to your new role?
Clear communication, collaboration and direction. And the experience of a larger provisional hotel market doesn’t hurt either!
What are you most excited about?
It’s great to be working for a family who have the desire to keep investing in their people, product and guests. There’s a reason Crieff Hydro has opened it’s doors for over 150 years. Having followed Stephen Leckie and Crieff Hydro’s journey for the past 25 years, I’ve always been impressed by their story and accolades. So when the opportunity came, I jumped at the chance to be involved with a forward thinking business.
Any last words?
It’s going to be fun…