Can I bring my babies and little ones along?
Absolutely. We’ll even give you a cot in your room, free of charge. Just let us know when you book – and remember to bring some bedding too (in our experience, babies can be picky about these things).
All our restaurants have high chairs. Need a baby-changing room? You’ll find them at The Terrace, Hub, BIG Country, and on the ground floor of the hotel.
Need us to keep any medication chilled? We can store it in our fridges for you, just leave it with reception. If you’re in self-catering accommodation, an executive, or signature suite, you’ll have a fridge of your own.
If you’re staying in a self-catering room you’ll find a baby and toddler-friendly stair-gate, highchair, and cot.
Tell me more about the free childcare?
You’ll get two hours FREE of BIG Country childcare for 2 -12 year olds per day when you book direct with us for 2 nights or more. It’s fully registered and offers group activities based on age groups and interests. There’s space for up to 140 kids but it’s so popular that these spaces move fast so you’re best to book in advance (online or by giving us a call). Following government guidance and advice, BIG Country is currently closed. To keep up to date on what’s opened and closed, visit our Hydro Health page here.
Can I bring the dog?
Of course! There’s a cleaning supplement for your dog’s stay. Two dogs maximum, per Executive Studio or self-catering unit. And only guide dogs and hearing dogs are allowed in the main hotel. The rest of the grounds are totally fair game though. Want to know more? Check out our pet policy here. Ready to book? Call us directly on 01764 655 555.
Do you have Wi-Fi?
Yes. There’s free Wi-Fi throughout the hotel, and most of our self-catering cottages too. There’s no need to login or give us any details, find us, accept the terms and conditions and you’re off!
What’s in the room?
All rooms have:
- Heated towel rails
Executive and signature rooms also have:
- DVD player
- Mini fridge
Self-catering accommodation has:
- Bed linen
- Toiletries (and loo roll)
- Cleaning materials, including bin bags
- Tea towels and dishwasher tablets
What’s the smoking policy?
All of our rooms are non-smoking, with smoking being prohibited inside the building too. Smoking inside our rooms will incur a £250 charge.
What’s the dress code?
Relaxed and informal, for the most part. Want to get dressed up for the evening? Go for it!
Where can I park?
You’ll find car parks dotted around the estate – including two huge ones on the left as you arrive at the hotel. Booked a self-catering spot tucked away in our 900 acres? It’ll have its own car parking space. And if you’ve got a Blue Badge, there’s always a space on the left of reception.
Oh, and the boring bit we have to say: cars parked anywhere on the estate are done so at your own risk.
Can I drop off my bags at the front door?
Yes, of course. Our front office team are here to help with your luggage on arrival, and can store it for you before departure.
When does your reception close?
It doesn’t. You can call us 24 hours a day on 01764 655 555.
What time is check-in/check-out?
Your room will be ready between 3:00pm – 5:00pm on your arrival day and you’re more than welcome to come and enjoy our activities from 10:00am.
Check out is at 11:00am on your departure day although you’re welcome to put the bags in the car and continue using the facilities up until 5:00pm. If you miss check out at 11:00am, there’s a charge of £30 per hour for each hour thereafter.
Everything above applies to self-catering with the exception of the check-in and out time which are shown below
Check-in – 4:00pm
Check-out – 10:00am
If you miss check out at 10:00am, there’s a charge of £30 per hour for each hour thereafter.
I’ve booked an activity, how early should I arrive before my session?
Please arrive 5 to 10 minutes before your activity session begins.
Where is Action Glen?
Action Glen is 1.2 miles away from the hotel (about a 30-minute walk or a 5-minute car journey) so make sure to give yourself time to get there for your activity.
What if the weather is bad on the day of my activity?
Scottish weather is very unpredictable so when it rains, feel free to shelter in Basecamp. We don’t mind a bit of rain so our sessions will continue to run no matter the weather. If the weather is really bad, the only activities that may be affected are Aloft!, our climbing wall, and Glen’s Adventure Park. If this is the case, we will advise you of your options.
Do you have any local taxi numbers?
- Crieff Taxis – 01764 654620
- Perth Radio Taxis – 01738 629000
Is there disabled access?
Yes. We’re a fully accessible hotel – read all about it.