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Got A Question?

Take a look at our FAQs below…

Making Your Booking

What’s included when I book direct?

In short, lots. In detail…

  • Free Wi-Fi
  • Free breakfast (when you are a hotel guest)
  • Free leisure access (includes pool, gym, sauna and steam room)
  • Free two hour childcare session in BIG Country when you stay two nights or more
  • Best rate guaranteed
  • Bigger choice of bedrooms and lodges than you’ll find on other websites (such as Booking.com, Trivago etc.) 

 

What do you mean by price match guarantee?

We’re super confident that you’ll only ever find the best price when you book directly with us and you only get free childcare when you book direct too.  On the very rare occasion that you might spot a cheaper price on another website, then tell us and we’ll absolutely match that price for you. There’s a couple of things to note around price match: It’s valid for 24 hours after you have booked with us. The package you find on a third-party site has to be identical to the package on our site (same bedroom, arrival date, number of nights and number of people etc), as well as quoted in Pounds Sterling and inclusive of all taxes.

Price Match Promise applies to individual hotel and self-catering accommodation bookings only. It is not applicable on dining, activities or other on-site facilities, nor is it available on group bookings contracted to over 6 rooms. Offer is subject to availability and can be withdrawn at any time. If you have pre-paid your reservation, any price match difference will be placed as a credit on your room account. No cash refund will be given.

Can I guarantee a specific room/self-catering unit?

You sure can. You can secure your favourite hotel room for £10 and you can choose your own self-catering until for £20 per night.

We are a group of adults, is it possible to get a lodge with no bunkbeds?

Yes, subject to availability. Please get in touch with our Resort Sales Team to discuss options: [email protected]

We are looking at booking a self-catering unit, do we still get access to the hotel facilities?

Yes. Included in your stay is access to all things Crieff Hydro – from the pool, two hours of free childcare and entertainment – no matter what accommodation option you choose.  Meals aren’t included, but that doesn’t mean you’re not welcome to treat yourself to a ‘meal out’ in one of our restaurants when you just don’t feel like cooking!

We are looking at booking a self-catering unit, do we still get a free childcare session included at BIG Country?

Yes, as long as you book your unit directly either by booking online or calling.

How much does it cost to bring the kids?

Good question. If you’re staying in the hotel:

  • Under 2s stay free and cots are provided (although we do ask that you bring your own bedding).
  • Kids aged 2-11 years old cost £20.50 each when staying on a bed and breakfast rate or £27.50 each when staying on a dinner, bed and breakfast rate.
  • And 12-16 year olds cost £29.50 each for bed and breakfast and £42.50 each for dinner, bed and breakfast.

Staying in self-catering? There is no additional cost for bringing the kids.

Can I bring my dog?

Of course you can! There is a charge of £50 per dog, per unit. We allow a maximum of 2 dogs per unit. So, you’ll have to leave 99 of the Dalmatians at home.

Only guide dogs and hearing dogs are allowed in the main hotel. The rest of the grounds are totally fair game though. Want to know more? Check out our pet policy here.

When do I have to pay the final balance for my self-catering lodge?

The final balance is due 4 weeks prior to your arrival. If you are booking within 4 weeks of when you are due to arrive, the total cost for accommodation will be taken at the time of booking.

How is the final balance processed for my self-catering lodge?

This will automatically be processed 4 weeks prior to your arrival date on the card provided at the time of booking. If you forget, don’t worry, as long as we’ve got your email address, we’ll send you a reminder 7 days before we take payment.

Can I use a different card to pay the balance of my self-catering booking?

Most certainly, get in touch with our Resort Sale Team via [email protected] or live chat and they will be happy to help change the details over.

Managing Your Booking

I have booked a standard room, can I request a fridge?

We can most certainly add this request to your booking, and if there is one available housekeeping will pop one in the room. Please note that this request isn’t guaranteed.

I am coming to your hotel for a wedding, can I request an early check-in?

We unfortunately cannot guarantee an early check-in. However, you are more than welcome to store your bags at reception and we will take them to your room/unit once it’s ready. Need somewhere to get ready for the celebrations? You are welcome to use the changing facilities located by our swimming pool and spa. Top tip – if you plan ahead you may even have time for an express treatment while you’re there.

Can I change the bed configuration of my self-catering unit?

Most of our lodges can have their bed configuration changed to meet your preferences, however there are some, including our cosy cabins, where this may not be possible. Please note that bed set up preferences need to be arranged before you arrive.

How can I make my stay more special?

We offer plenty of ‘add-ons’ – flowers, birthday cakes, chocolate, wine – you’ll find them all under the ‘Personalise your stay’ section when making your booking or can request them to be added on at least 48 hours before you’re due to arrive by emailing [email protected].

Check-In and Arrival

What time is hotel check-in?

Check-in is from 3pm on your day of arrival, although you’re welcome to arrive early and begin using the facilities from 10am.

What time is self-catering check-in?

Check-in is from 4pm on your day of arrival, although you’re welcome to arrive early and being using the facilities from 10am. Check-out is from 10am on the day you leave. If you miss check out at 10am, there’s a charge of £30 per hour for each hour thereafter.

What are the reception opening and closing times?

Our reception is open 24 hours a day, so we are here whenever you need us.

Can I drop my bags at the front door?

Yes, of course. Our porters are here to help with your luggage on arrival, and can store if for you before departure.

Departure and Check-Out

There is a charge for ‘Big Tree Country’ on my bill, what is this?

Perthshire’s a pretty spectacular place, and our trees, woodland and scenery only add to the appeal. To help keep it that way, we’ve teamed up with Big Tree Country to support all of the hard work they do in preserving Perthshire. We’ll add £1 to your bill to contribute towards the cause, but if you’d like to opt out you can – just let our team know before you settle your bill.

What time is check-out?

Hotel check-out is from 11:00am on the day you leave. If you miss check-out at 11am, there’s a charge of £30 per hour for each our thereafter.

Self-catering check-out is 10:00am on the day you leave. If you miss check-out at 10am, there’s a charge of £30 per hour for each hour thereafter.

Your Hotel Accommodation

What’s in my bedroom?

All rooms have a hair dryer, TV and iron and ironing board. Our Executive and Signature rooms also have mineral water, toiletries, morning paper, DVD player, mini fridge and a safe.

My child is two and still sleeps in a cot, do they need a bed?

Children aged two years and above have to be allocated a bed.

Do you provide cots and bedding for children?

Absolutely. We can put a cot in your room, free of charge. Just let us know when you book – and remember to bring some bedding too (in our experience, babies can be picky about these things).

Your Self-Catering Accommodation

How far are the lodges from the hotel?

Our self-catering lodges are dotted all around the Crieff Hydro estate. You could be a short five minute walk from the hotel or hidden away in your own bit of Scottish woodland in Culcrieff (about a 35 minute walk). If you have a preference just let us know when you book and we can help choose the perfect lodge for you. You can also take a look at our self-catering map here.

Is there parking?

All our self-catering units have a designated parking space – usually bang smack outside your lodge, although some have spaces in a nearby car park. And by ‘nearby’ we mean not even a 30-second walk away.

What’s provided in the units?

Well, what’s provided varies slightly depending on the size and type of your unit but we like to provide most of the essentials – plates, cutlery, some cooking utensils, mugs, kettle, toaster, oven gloves, iron, ironing board and, of course, a bottle opener and wine glasses! Towels and linen are provided too. We also provide a couple of washing tablets (for when you come back mucky from Action Glen!).

You’ll find essentials such as tea, coffee and biscuits in your welcome pack to get you started on your first day, so pop the kettle on and settle into your home-from-home.

 

Can I bring the dog?

Of course you can! There is a charge of £50 per dog, per unit. We allow a maximum of 2 dogs per unit. So, you’ll have to leave 99 of the Dalmatians at home.

Where can I get groceries?

There is a pretty large Co-op and Aldi in Crieff. Plus, you can always order online from the nearby Stirling or Perth supermarkets and get your shopping delivered which will save you sharing the car with ‘the big shop’! That said, if you are getting shopping delivered, you’ll need to make sure you’re there to receive it as we are unable to sign for anything.

Can we add a dinner package onto our self-catering accommodation?

No, however we do offer a self-catering menu that takes the hassle out of dinner (and breakfast). These do need to be ordered before you are due to arrive and will be waiting in your fridge for you on arrival. The menu can be found here.

Can I get more logs and kindling for my log burner?

There’s nothing more comforting than snuggling up in front of your log burner so yes you can! Logs are £10 per top up and kindling is £5 per top up. This can be done between 9am and 4pm.

Are there laundry facilities?

Cozy Cabins
When you stay in one of our Cozy Cabins you will have access to our guest laundry service in the lower ground floor of the hotel – make sure to bring a some spare pound coins for the machines. So go forth and book.

Apartments & Lodges
The apartments and lodges have a washing machine and tumble dryer. Washing powder too…a little mud couldn’t be less of an issue! And as for towels, well there’s no need to pack them.

 

We’re hoping for good weather, what’s the outdoor space like?

It all depends on the lodge you choose…

Our larger lodges have balconies or decked areas and our Cozy Cabins have smaller decked areas (but plenty of woodland surrounding them). Our other lodges and self-catering apartments have great access to outdoor space. You are on a 900 acre estate so feel free to make the most of it!

Are the units accessible?

Unfortunately not all of our units are fully accessible.

However, Abercairney Cottage has some of the best views of Crieff and it is fully accessible. Swoop through the open-plan living space to the outdoor deck for al-fresco breakfasting, or evening G&Ts. There’s acres of space in the master bedroom, with an en-suite accessible bathroom. We’ve also put a hoist in the bedroom and bathroom, to make life that little bit easier.

It’s always best to give our sales team a call on 01764655555 and they’ll talk you through the accessible options available.

My child is two and still sleeps in a cot, do they need a bed?

Children aged two years and above have to be allocated a bed.

Do you provide cots and bedding for children?

Absolutely. We can put a cot in your lodge, free of charge. Just let us know when you book – and remember to bring some bedding too (in our experience, babies can be picky about these things).

Where are the lodges?

They’re dotted around our 900-acre estate so you can be right at the heart of the action, or tucked away in a quiet bit of woodland up to a mile from the hotel. You can choose to be close or not at booking checkout. It’s £20 per night to guarantee your favourite unit if available at your time of booking. We try our very best!

The lodges come in their own unique shapes and sizes, so if you’d like your bedrooms set out in a particular way (twins, doubles etc), pop a note on your booking and we’ll see what we can do. You’ll find the option to personalise your booking by adding special requests or requirements when making your online booking.

Are the lodges all the same?

The lodges come in their own unique shapes and sizes, so if you’d like your bedrooms set out in a particular way (twins, doubles etc), pop a note on your booking and we’ll see what we can do. You’ll find the option to personalise your booking by adding special requests or requirements when making your online booking.

It’s £20 per night to guarantee your favourite unit if available at your time of booking. We try our very best!

Can I choose a specific unit?

Yup. It’s £20 to guarantee your favourite, if available at your time of booking. We try our very best!

Are there childcare facilities?

Yes, our ‘BIG Country’ is practically famous amongst kids and parents – if you book direct we’ll throw in 2 hours free. So you can start planning your adult’s only time NOW!

Do the lodges have Wi-Fi?

Of course! They also include good old fashioned rainy day entertainment in the form of board games…but don’t panic there is a TV and DVD player too!

I’m staying in self-catering. Can I still use the hotel facilities?

We couldn’t deprive you of that now, could we? Included in your stay is access to all things Crieff Hydro – from the pool, two hours of free childcare and entertainment during their stay – no matter what accommodation option they choose.  Meals aren’t included, but that doesn’t mean you’re not welcome to treat yourself to a ‘meal out’ in one of our restaurants when you just don’t feel like cooking!

 

 

I heard there is a welcome pack. What’s in it?

Teas, coffee, biscuits and jam. Get the kettle on and settle into your home-from-home. Get your bearings, plans your days or just sit back and relax!  Welcome to Crieff Hydro…

The weather is nice! Are there outdoor eating spaces?

Yes. Our lodges have balconies or decked areas, perfect for wine at sunset, al fresco meals and morning coffee. *Disclaimer. Crieff Hydro cannot accept any responsibility for the lack of sun.

Apart from our clothes and toiletries what do we need to bring?

If you’re heading to Action Glen comfy shoes and a waterproof jacket are essential – remember you can always take layers off! Want to walk? Wellies are wise for some of the muddier rambles round the estate. As for the accommodation – the beds are made up and the towels are folded and waiting. The kitchen has all the equipment you need to prepare a meal, eat and wash up! And yes there is even loo roll!

What are the dates for the Christmas package?

Our 2020 dates are:

Four Night Christmas Package
Arriving 23rd December and departing 27th December

Three Night Christmas Package
Arriving 24th December and departing 27th December

What are the dates for the New Year Package?

Our New Year self-catering package is for five nights, checking in on 30th December and checking-out on 3rd January.

Are there minimum stay restrictions?

Currently, it’s a three night minimum stay when you choose self-catering and you can check-in on a Monday or a Friday.

Resort Information

Do you have Wi-Fi?

Yes. There’s free Wi-Fi throughout the hotel, and most of our self-catering cottages too. Get a login from Reception when you arrive, and you can start making everyone on Facebook and Instagram jealous immediately.

What’s the smoking policy?

All of our rooms and self-catering units are non-smoking, with smoking, vaping and naked flames being prohibited inside the building too.

What’s the dress code?

Relaxed and informal, for the most part.

Do you have local taxi numbers?

Yes we do:
Crieff Taxis – 01764 654620
Perth Radio Taxis – 01738 629000

Do you have a number for a local doctor’s practice?

The Blue Practice – 01764 652283.

Do you have a number for a vet?

Crieff Vest – 01764 652086.

Is there disabled access?

Yes. We’re a fully accessible hotel – read all about it.

Do you have highchairs in the restaurants?

All of our restaurants have highchairs. Just let us know and we will get one for you.

Are there baby changing facilities?

Yes we do. You’ll find baby changing facilities at the Brasserie, Hub, BIG Country and on the ground floor of the hotel.

Do you have a fridge we can keep our medication in?

We can store medication in our fridges for you, just leave it with reception. If you’re in self-catering accommodation, an Executive or Signature Suite, you’ll have a fridge of your own.

Can I visit for the day?

Yes. You can dine at any of our restaurants when you make a reservation, have spa treatments, or participate in one of our outdoor activities when you pre-book at Action Glen or the Riding Centre.

Are there laundry facilities?

Yes, it’s £1 for the washing machine and 50p for the dryers to use the guest laundry located on the lower ground floor of the hotel. Washing powder can be purchased from reception.

What entertainment is on during my stay?

See what entertainment we have planned during you stay by viewing our What’s On Guide or you can download our app for the daily round-up to find out what’s on where. 

 

Is the resort dog friendly?

Only guide dogs and hearing dogs are allowed in the main hotel. The rest of the grounds are totally fair game though. You can find a copy of our pet policy here. 

Tell me more about the changes across the rest of the resort?

Well we already have over 60 on-site activities on offer. All will still remain, we have just managed to offer more availability to you by placing start and finish times in line with our new BIG Country sessions or opening earlier or closing later.

Can you explain peak-time entertainment?

The good news is that the answer is we will offer more! Over school holidays and weekends we will add in an additional evening entertainment session for the kids. This will tie in nicely with “lightning service” hours finishing meaning kids that need an early night don’t miss out.

Restaurants and Cafes

How many restaurants do you have?

We have six restaurants and cafes around the resort. There are also takeaway options available from The Hub and Tiffin.

What are restaurant and café opening times?

Opening Times Monday to Sunday:
Meikle -Breakfast 7:30am – 10:00am
Terrace – 12:00pm – 9:00pm
The Hub – 9:00am-9:00pm (Seasonal opening see the Crieff Hydro App)
Basecamp – 9:00am–5:00pm
Tiffin – 6:00pm-9:00pm (Seasonal opening see the Crieff Hydro App)
Winter Garden – 9:00am-6:00pm

How do I make a reservation?

You can make a reservation online by clicking here, via our live chat or on our App.

Do you have takeaway options?

Yes we do. You can get takeaway food from The Hub, Tiffin or Pizza from Terrace. Download our app to order and view menus.

Do you have room service?

Yes, our Terrace menu is available until 9:00pm. After that, we have a selection of hot plates and sandwiches.

Do you offer kids/vegetarian/vegan options etc?

Yes we do, our menus have a variety of options. If you have any questions or need something specific, please let us know.

Click here to view our kids menus.

Why are you getting rid of Kids High Tea?

Simply put, numbers are dwindling. It seems our Kids High Tea isn’t the attraction it once was! You’ve told us you’d like more variety and have more options available to eat together as a family so we’re introducing new menus, in-restaurant entertainment and a kids ‘lightning service’ in Piccolo, The Hub and the Brasserie.

What does lightning service actually mean?

Lightning service is our way of making your family meal a far more enjoyable experience. It means a few things:

  • We’re updating all our menus to include far more choice for kids. There are healthy options, simple or ‘classic’ kids menu options and more adventurous options that can also be found on the main adults menu too.
  • We’re offering personal service and quick service, with some options on the menus coming out of the kitchen quick as a flash! That means you can ask to serve the kids as soon as we can to keep them occupied instead of waiting on your whole table to be served.
  • We’re keeping the kids entertained with our in-house team providing fun over this hour in The Hub and Piccolo.
  • It gives Mums and Dads the chance to have a full meal with the kids, or a tasty snack when supervising before dining later on.
Will you be changing anything at breakfast and/or lunch?

No, both breakfast and lunch remains as they are just now. Full Scottish breakfast in The Meikle Restaurant and a choice of kids packed lunches or a sit down lunch menu.

BIG Country Childcare

What are the session times?

Session 1: 8.00 – 10.00am
BRIDGE from 10.00am – 10.30am (cost per child: £5)*
Session 2: 10.30am – 12.30pm
NO BRIDGE
Session 3: 1.30 – 3.30pm
BRIDGE from 3.30pm – 4pm (cost per child: £5)*
Session 4: 4.00 – 6.00pm
Evening session: 7.00 – 9.00pm (cost per child: £10.00) only available in peak season

*Bridge sessions need to be booked in conjunction with a session. They can be used to join two sessions together or can be used as additional time for one session.

What is a BIG Country Bridge?

A bridge is a 30-minute session which can be used with one full two hour session. It can also join two sessions together which means you can access 4.5 hours of childcare.  A bridge session cannot be used over lunch time (12:30pm – 1:30pm).

A bridge is £5 per child (covers the cost of providing a snack and a drink for your kids).

Do I need to arrive early?

Yes, please arrive 15 minutes before your session start time.

How do I book my BIG Country sessions?

Either online by clicking here or by contacting our resort sales team via email [email protected].

When are peak/off-peak times?

Peak times include every day within the school holidays (which means both the Scottish school holiday period and the school holiday periods south of the border) and weekends (that means Friday – Sunday afternoon). Off peak is everything in between!

BIG Country is included in my package, do I need to pre-book?

Yes, booking is essential. There’s space for up to 140 kids but it’s so popular that these spaces move fast so you’re best to book in advance.

Why are we being charged for bridges and evening sessions?

Partly because we’ve noticed changing demands – you’ve told us you’d like more things for families to do together in the evening and we’ve listened. And partly because we didn’t want to do away with the session altogether, as other hotels have done. Both of these options come at no small cost to us as a business.

Therefore, the small charges allow us to reinvest in both BIG Country and other areas such as our entertainment program. Plus, the £5 cost for a bridge goes towards providing a snack and a drink for your kids.

Why no lunchtime bridge?

This one is simple enough – our BIG Country team need a break and something to eat too!

What do the kids do during a BIG Country session?

We offer a wide selection of free play within a variety of areas in our childcare facility from our Play Fort, Farm Yard play area and game zone. Activities include Craft & painting, water stations, Sand Art, outdoor adventures in our secure garden, dressing up, X-boxes, Lego building. We also offer Soft Play & Little Country for our under 3 age group – both require parental supervisor. 

Why are the children split into age groups?

For safety, as different age groups require a different ratio of staff members to children. Additionally, we offer group activities based on age groups and interests.

My children fall into different age groups, will they still be able to see and play with one another?

Yes.

Do you offer BIG Country sessions for under 2’s?

No, but we do have a creche which runs for the same times as the big country sessions, however there is no option of bridging sessions. Creche sessions are chargeable at £20.00 per child and need to be booked in advance.

Do you provide snacks for the children or do I need to pack something for my child?

Unfortunately, we don’t provide snacks* unless they are booked for a bridging session but you are more than welcome to pack them one. Packed lunches can be purchased from the hub.

*Let us know any food requirements or allergies for your child/children when you book your sessions. We also ask that guests avoid packing nutty snacks.

Are they allowed nuts?

Due to allergies, we ask that guests avoid packing nutty snacks.

Do you have babysitting services?

Yes, we do offer babysitting services in the evenings. We have a team of fully PVG checked babysitters here at the Hydro that have oodles of experience. Please note pre-booking is required.

How do I book a babysitter for the evening?

Contact our Big Country team for availability on [email protected].  

How much does babysitting cost?

For just £15 per hour one of our qualified babysitters will come to your room or lodge to take care of the brood while you have some me time. Just let us know what time and how long you would like them to babysit for.

Is there a limit to the number of children one can babysit?

One babysitter can look after up to 3 wee ones if they are over the age of 2, and 2 little ones if they are under the age of 2.

Booking Activities

What activities do you offer and where can I find more information?

We’ve got over 30 activities to choose from, for groups of all sizes.  Click here to see what we offer and where you can also book your activities online.

How and when do I book activities?

You can book activities either online via our website or through live chat. To avoid the disappointment of missing out we advise to always pre-book your activities.

How do I amend/cancel an activity?

If you have booked an activity on our Flexible rate you can amend or cancel your booking free of charge up until 48 hours prior to the activity taking place. You can do this by contacting our sales team through live chat or email – [email protected].

If you have booked an activity on a pay now pay less rate we are unable to provide refunds or amend the booking. So, if you cancel, you’ll still need to pay.

Do I need to arrive early?

Yes, we ask that you arrive 15 minutes early. This is to get you kitted up and go through any safety briefings and paperwork. After that, you should be all set to go!

Do I need to supervise my child during an activity?

This is dependent on the activity. However, it is usually advised.

Are there age restrictions on certain activities?

Yes, this is to ensure the safety and suitability of the activity for our guests. Click here to find all the information needed.

 

Do I have to be staying at the hotel to be able to book an activity?

No, you don’t need to staying with us to join in the fun at Action Glen, the Riding Centre or Glen’s Adventure Park. All we ask is that you pre-book your activities and to note that as a non-resident activities are fully prepaid, non-transferable and non-refundable.

Will my activity go ahead in bad weather?

The majority of activities will go ahead come rain or sunshine. However, if for any reason it can’t the Action Glen or Riding Centre team will be in contact with you.

What if I have a pre-existing medical condition?

Although our team at Action Glen and the Riding Centre are awesome, they are not medically qualified, therefore cannot assess the capacity of participants to take part in an activity. It remains your responsibility to undertake such an assessment prior to taking part in an activity.

Do I get a discount on activities as a leisure/livery member?

Yes, members get 10% off (lucky you!).

Do you offer a group discount on activities?

Group discounts are dependent on numbers, please email [email protected] to enquire further.

Action Glen

Is Action Glen near the hotel?

Action Glen is located on the grounds, approximately a mile from the main hotel. Maps of the estate with the routes can be obtained from reception.

Can we walk to Action Glen?

Yes, you can either walk along the road, or use the footpath located to the left of reception which will give you some lovely views of the countryside and some of our horses.

How long would it take to walk to Action Glen from the hotel?

Approximately 25 minutes.

Is there parking up at Action Glen?

Yes.

Do you offer transport between the hotel and Action Glen?

Yes, please just ask at reception or call ‘0’ to book.

Where can I get a mountain bike trail map?

Reception and Action Glen have them on hand, otherwise an electronic copy can be downloaded here. 

Are the bike trails sign posted?

Yes. You’ll see plenty of signs.

Where can we rent bikes from?

Bikes are available from Action Glen.

Do you have different types of bikes?

Yes, we offer mountain bikes and electric bikes. And we’ve not forgotten the kids… junior mountain bikes, trailers, tandems and tot seats for all ages so the little ones can tag along for the ride!

Are there specific times we can rent bikes?

Yes, choose from a 9:30am or a 1:30pm start.

How much does it cost to rent a bike?

You can rent Mountain Bikes from £15.00 per session and Electric Bikes from £25.00 per session. Sessions last approximately 3.5 hours.

Morning rental sessions start at 9:30am with bikes being returned by 1pm. Afternoon rental sessions start at 1:30pm with bikes being returned by 5pm.

Do you provide helmets when hiring a bike?

Yes. 

When do have to return the bikes?

Morning rental sessions start at 9:30am with bikes being returned by 1pm. Afternoon rental sessions start at 1:30pm with bikes being returned by 5pm.

Where do we have to return the bikes?

All bikes need to be returned to Action Glen.

Do you have somewhere we can store our bikes?

Yes, there are bike racks located outside, by our new fitness studio.

Is the bike storage covered and secure?

The bike storage is covered however as it is outside, we do advise bringing along a bike lock.

How much Aloft does it cost?

From £30.00 for a two hour session.

What should I wear for Aloft?

We suggest that you wear something you don’t mind getting grubby. Dress for the weather so bring along a mac if it’s raining! You need to make sure you have the correct footwear with closed toe, no sandals or slip-off shoes. Long hair must be tied back. We’ll provide harnesses and helmets.

Is the minimum age and height for the Aloft activity?

The minimum age is 7 years and 145cm in height (to the wrist when reaching for the trees).

Do I need to accompany my child on the Aloft activity?

Under 10’s need to be accompanied by an adult (over 16 years old) to help with tricky obstacles.

How high is the Aloft course?

It’s 30 feet up in the canopy.

How long does the Aloft activity last for?

The duration of this activity is 2 hours. The first 10 minutes is the safety briefing and practice area, then for the rest of the time you do as much of the courses as possible within the 2 hours.

Is there just one Aloft course?

We actually have 3 courses, from Turret Trail – starts at 3m High, 9 obstacles and 5 zip lines. Meikle’s Keep, starts at 8m high, 9 obstacles and 2 zip lines. Eagles Nest starts at 14m with 7 obstacles and 3 zip lines and then a 170m zip line back to the ground.

Do I need to be fit and strong for Aloft?

Some degree of physical fitness if required, but our instructors are always there to lend a helping hand and support you should you require any extra help.

How much do the Air Rifles cost?

From £20 for a session.

What is the minimum age for the Air Rifles?

The minimum age is 8 years.

Do I need to accompany my child on the Air Rifle activity

This activity is fully supervised by one of our Action Glen instructors, but you are more than welcome to watch.

What should I wear for the Air Rifle Activity?

This activity takes places under cover; however, we do advise to wear outdoor clothes. 

How long does the Air Rifle activity last for?

The duration of this activity is 1 hour. The first 10 minutes is the safety briefing.

How much does Archery cost?

From £20.00 per one-hour session.

What is the minimum age for Archery?

The minimum age is 6 years.

Do I need to accompany my child on the Archery activity

This activity is fully supervised by one of our Action Glen instructors, but you are more than welcome to watch.

What should I wear for Archery?

Outdoor clothing is advised.

How long does the Archery last for?

The duration of this activity is 1 hour. The first 10 minutes is the safety briefing.

How much do the Segway's cost?

From £30.00 per one-hour session.

What is the minimum age for the Segway's?

The minimum age is 10 years.

Do I need to accompany my child on the Segway's?

No, this activity is fully supervised by one of our Action Glen instructors.

What should I wear for the Segway's?

Long Trousers and flat outdoor shoes must be worn. Helmets are provided.  

How long does the Segway activity last for?

The duration of this activity is 1 hour and is instructor led. The first 10 minutes is the safety briefing and demonstration.

How fast do the Segway’s go?

Their top speed is 12mph.

Is there a minimum/maximum weight for the Segway's?

Yes, the minimum weight is 45kg/7 stone and the maximum weight is 110kg/17.5 stone.

How much do the Quad Bikes cost?

Adults from £40.00 and children from £30.00.

What is the minimum age for the Quad Bike activity?

The minimum 12 years and up (8+ on the back of our instructor’s bike!).

Do I need to accompany my child on the Quad Bike activity?

This activity is fully supervised by one of our Action Glen instructors.

What should I wear on the Quad Bikes?

Warm outdoor clothing is advised, something you don’t mind getting muddy. In terms of footwear, enclosed shoes are a must. We will provide overalls and helmets.

How long does the Quad Bike activity last for?

The duration of this activity is 1 hour. The first 10 minutes is the safety briefing.

Are there quad related activities for kids under 12?

Yes, why not try our Quad Pods. Our Quad Pods are a Conga line of 5 off road pods for the little ones pulled along by a quad bike.

What are Quad Pods?

Our Quad Pods are a Conga line of 5 off road pods for the little ones pulled along by a quad bike. Get the youngest of the brood involved in their own adventure with our convoy of off-road pods for the tiniest adrenaline seekers.

How much do the Quad Pods cost?

£5.00 per child.

Do I need to accompany my child on the Quad Pod activity?

Yes children 3 and under need to be accompanied by an adult.

How long does the Quad Pod activity last?

It’s just a wee ride lasting around seven minutes.

How much does 4x4 activity cost?

From £135.00 per person.

Can my family/friends come with me on the 4x4 activity?

Yes, of course. There is a maximum of five spaces per 4×4.

How old do you have to be to drive a 4x4?

In short, as long as you have a valid driver’s license, which you must bring with you on the day, there is no age limit.

Do I need to bring my driving license with me on the day for the 4x4 activity??

Yes, anyone wishing to drive on the day must have a valid driving license with them.

I don’t have a UK driving license, can I still participate in the 4x4 activity?

Yes, you can.  Our super instructors can take you on a 4×4 show round.

Can more than one person drive on the 4x4 activity?

Yes, anyone with a valid driving license can have a go but we recommend no more than 4 drivers. Just to ensure that everyone gets enough time to drive and enjoy the experience.

Do you provide car/booster seats for the 4x4 activity?

Unfortunately, we don’t. If your child requires a car/booster seat, please ensure that you bring it along with you.

Can I use my own 4x4 on the 4x4 activity?

Yes, you can.

How long does the 4x4 activity last for?

The duration of this activity is 1 hour.

Where do we drive on the 4x4 activity?

On our 900-acre estate, there won’t be a smooth surface in sight: rutted tracks, deep streams, impossible angles. We’ll throw absolutely everything at the four-wheeled beast – belt up as a passenger, or take the wheel. Rivers and ravines included.

I don’t have a driving license, is there another 4x4 experience we can do?

Yes, why not try our 4×4 show round.

How much does the 4x4 Show Round cost?

From £72.00.

Can my family/friends come with me on the 4x4 Show Round?

Yes, of course. There is a maximum of five spaces per 4×4.

Do I need a driving license for the 4x4 Show Round?

No, our instructors will do the driving whilst you sit back, bounce about and enjoy the adrenaline rush.

What is the minimum age for the 4x4 Show Round activity?

There is no minimum age, but we ask that if any children coming along need car/booster seats that you please bring them along with you.

Do you provide car/booster seats for the 4x4 Show Round?

Unfortunately, we don’t. If your child requires a car/booster seat, please ensure that you bring it along with you. 

How long does the 4x4 Show Round activity last for?

The duration of this activity is 30 minutes.

Where do we go on the 4x4 Show Round?

On our 900-acre estate, there won’t be a smooth surface in sight: rutted tracks, deep streams, impossible angles. We’ll throw absolutely everything at the four-wheeled beast – belt up as a passenger, or take the wheel. But don’t worry we’ll take it as easy (or as wild) as you like.

Glen’s Adventure Park

Where is the Adventure Park located?

It’s situated up at our activity centre – Action Glen, approximately a mile away from the main hotel.

Is there parking at the Adventure Park?

There is free parking outside Basecamp.

Is the Adventure Park included in my stay?

The Adventure Park is an add on activity.

How much does the Adventure Park cost?

Click here for all our prices for Glen’s Adventure Park.

What are the opening times of the Adventure Park?

Summer (April – September): 10:00am – 7:00pm.
Winter (October – March):  9:00am – 4:00pm (depends on amount of daylight).

What dates classify as Peak and Off-Peak?

Our peak dates are the months of April to September, and also include October and Spring half-terms.

Why do adults/concessions pay to go into the park when they may not play?

It’s a family experience. Most of our features are designed for adults to enjoy with their children. Plus, parental supervision is required in the park.

We are local, do you do season passes?

Yes, they are £65.00 for children ages 2 – 12 and £45.00 for those aged 13+.

How do I purchase a season pass?

If you’re looking for a 2020 Season Pass pop by reception when you’re next at Action Glen and our team will be happy to help.

What’s included?

We’ve got everything from peddle karts, swings and ziplines – and that’s just the outside of Glen’s Fort (a seven-metre-high wooden replica of the hotel)! Step inside Glen’s Fort and you’ll find three slides (yes, three!), a spider’s web and loads of great hiding places. Ready or not, here I come!

Can we bring our own picnic lunches?

Unfortunately, we do not allow picnics on site. However, you can get 10% off food and drinks at our Basecamp café. Just show a member of our team your wristband.

Are there food and beverage facilities?

Yes, Action Glen has its very own eatery – Basecamp. From light bites to old favourites, get your tummy filled with goodness.

Can we bring our dog into the Adventure Park?

Unfortunately, dogs are not allowed into the Adventure Park. However, Basecamp is dog friendly so feel free to sit back and enjoy a cuppa with your furry friend.

Do I need to supervise my children?

Yes, parental supervision is required in the park.

Can I take my buggy/pram into the Adventure Park?

Yes, of course you can! However, the paths within the park are uneven due to the terrain so watch your wheels! Unfortunately, we do not have any parking for prams within the park.

Does the Adventure Park have disabled facilities?

Wheelchairs are welcomed into the park, however not every feature is disabled friendly. The paths are made of bark and are uneven. There are disabled toilets just two minutes walk down the ramp next to Action Glen’s reception.

What happens if the weather is bad after we bought a wristband?

Scottish weather is very unpredictable so when it rains, feel free to shelter in Basecamp. If you do not mind a spot of rain, play on!

Are there toilets inside the park?

The toilets are located at the ground floor of Basecamp at Action Glen. They are just a two minute walk down the ramp next to Action Glen’s reception.

Riding Centre

Where is the Riding Centre located?

Our Riding Centre is located near the main hotel building. If you exit reception and turn right it is about 50 metres away located on your left-hand side and is clearly sign posted.

Do I need riding experience?

No, if you are old enough, you can take part in our hacks, lesson or lead reins.

I’m an experienced rider, what can you offer?

Our hacks and lessons are offered at different experience levels. If you are an intermediate or advance level rider please contact our stables for more information and availability: [email protected] or 01764 651616.

My child has been riding before, can they do hack?

Hacks are available for those aged eight and over. Everyone that books to take part in a hack activity will have to do a pre-ride assessment so that we can assess their riding level

What should I wear?

Long trousers and closed toe shoes are a must. We’ll provide riding helmets and equipment.

Can I walk alongside my child whilst they are on a hack/lead-rein session?

Unfortunately, due to health and safety reasons we cannot allow anyone but our instructors to walk alongside the horses. You are more than welcome to take photos of the riders before and after their activity.

Do you do pony rides for children over four?

As Polly and Romeo are Shetland ponies, we can only accommodate children 4 years old and younger. Check out our Lead Rein for those 4-8 years old.

Is the pony ride indoors?

We like to make the most of the outdoor riding school when the weather is good, however in the case that the weather isn’t on our side we will move into our indoor arena. 

Where do you go on the hack?

Hacks start in the in-door arena, where you will mount the horses and have 10 minutes to familiarise yourself with your horse. Then you’ll venture into the great outdoors and discover part of our 900-acre estate. There are various routes, including one that leads you up to the knock.

Can my family/kids go on horses together?

This is subject to availability.

Spa

How do I book the Victorian Spa?

Either click here to book online or contact our resort sales team via email [email protected].

Do I need to pre-book the Victorian Spa?

To avoid disappointment we recommend pre-booking your Victorian Spa session. Simply click here to book online.

What’s included at the Victorian Spa?

Swimming pool, sauna, steam room, spa bath, loungers, newspapers, tea, coffee, juice and fruit station, changing rooms, showers with Aromatherapy Associates products, robes, slippers, towels and a pampering room complete with products and hair straighteners.

What are the session times and prices for the Victorian Spa?

7:00am to 8:30am – £11.25
9:00am to 11:00am – £15.00
11:30am to 1:30pm – £15.00
2:00pm to 4:00pm – £15.00
4:30pm to 6:30pm – £15.00
7:00pm to 9:00pm – £11.25

Is there a minimum age for the Victorian Spa?

Yes, as the Victorian Spa is adults only (over 18’s only).

Where do we check-in for the Victorian Spa?

At the leisure desk located by the swimming pool. They will provide you with the code to open the door.

Can I use the Victorian Spa if I am not a hotel guest?

If you are not staying at the hotel, you can only get access to the Victorian Spa if you are a leisure member or during one of our spa days.

What treatments do you offer at the Victorian Spa?

Click here to view our spa treatment brochure.

Is there a limit on the number of people in each session at the Victorian Spa?

To ensure the sessions are as relaxing and serene as they can be, session is limited to a maximum of 15 adults.

What is the length of the swimming pool?

15 metres.

What is the temperature of the swimming pool?

Normally 29-31 degrees Celsius.

Leisure Facilities

What is the opening/closing times for the leisure facilities?

7:00am to 9:30pm.

What is the temperature of the swimming pool?

Normally between 29-31 degrees Celsius.

What is the length of the pool?

20 metres.

What time is splash time?

Between 2:30pm – 4:00pm every day, in addition to 10:30am to 11:30am on the weekends.

Is there an adult only time for swimming?

No, however why not try one of our 2-hour session in our adults only Victorian Spa (please note there is an additional cost).

Do I need to supervise my children in the pool?

Yes, although we have a lifeguard on duty, adult supervision is required.

Are towels provided?

Yes, towels are provided for guests using the facilities.

Do you have changing facilities?

Yes, just remember to bring along a £1.00 coin for your locker.

Is there a minimum age for the gym?

Yes, the gym is open to over 16-year olds.

Where can I find a copy of your fitness timetable?

Click here to view a copy of the latest timetable.

Do you offer leisure memberships and what is the price?

As we offer a variety of memberships, please email our leisure team who will be more than happy to assist you further: [email protected]

What’s included in the leisure membership?

As we offer a variety of memberships, please email our leisure team who will be more than happy to assist you further: [email protected].

How can I become a leisure member?

To enquire about joining our leisure membership please email: [email protected]

I am a guest at the Murraypark Hotel, can I use the leisure facilities at Crieff Hydro?

Yes, as a Murraypark guest you get free access to the leisure facilities at our sister hotel, Crieff Hydro, including access to the swimming pool. 

Accessibility

Is Crieff Hydro wheelchair friendly?

Yes, we have easy access parking, level access to the hotel and 3 lifts to take you to your floor or leisure facilities/restaurants.

Are the self-catering units wheelchair friendly?

Yes, our Abercairney cottage is fully accessible. open-plan living space to the outdoor deck for al-fresco breakfasting, or evening G&Ts. There are acres of space in the master bedroom, with an en-suite accessible bathroom. We’ve also put a hoist in the bedroom and bathroom, to make life that little bit easier.

Do you have hoists in the rooms or self-catering?

We have a hoist in our Abercairney cottage. The hotel doesn’t have any hoists but you are welcome to bring one that slides under the bed. Just let us know when you book.

Do you have a wheelchair I could use?

We have a wheelchair in the hotel for medical emergencies only. If you require a wheelchair during your stay you can arrange to bring one with you.

Can the bed be lowered/raised?

Unfortunately, our beds cannot be lowered, we can however raise them.

Do you offer interconnecting rooms for families/carers?

Yes, we have a small variety of rooms and self-catering lodges that are interconnecting. We also have a selection of family rooms. Speak to us to find out the best option and availability.

Do you have accessible family rooms?

Yes, we do.

Can a wheelchair get into the restaurants?

There’s plenty of room in all six of our restaurants. You can get to all of them except Piccolo using the lifts, and we’ve made it easy for people in wheelchairs to get to the tables. What about the toilets? There are accessible ones near each of the restaurants.

Going to Piccolo? There’s a staircase at the main entrance to Piccolo, but you have two other options. You can either enter from outside the hotel or – much more exciting – we can take you on a mystery route through the back of the hotel.

Do you have activities suitable for those with additional needs?

We’re specialists at adapting activities to suit your needs with many of our activities are more accessible than you might think, from horse riding and archery to our low ropes course.

My child has additional needs, can they still go to BIG Country?

Everyone who makes BIG Country happen is fully-qualified, trained and registered to provide fun, educational care. If your child needs specific assistance, get in touch and we’ll do everything we can to make them at home.

Are guide dogs allowed in the hotel?

Guide dogs and hearing dogs are always welcome at Crieff Hydro.

Do you have a hoist to get into the swimming pools?

Yes, we have a hoist to access the leisure pool. Our Victorian spa is wheelchair accessible and the pools have stair access.

Gift Vouchers

Do you sell gift vouchers?

Yes, we offer a wide selection of gift vouchers which can be bought online. Click here for details.

How do I buy gift vouchers?

You can buy gift vouchers online via our website. Gift vouchers can be printed at home or emailed to your loved one in minutes. Click here for details.

What kind of gift vouchers do you have?

We have gift vouchers for just about everything. Activities, overnight stays, dinner, monetary… we are sure you will find something to make one happy giftee.

Crieff Hydro Family of Hotels

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